The best way to describe us as a team is through our shared values:
- Honesty – We tell it like it is and act honourably.
- Integrity – We stand by our principles.
- Excellence – Whatever we produce is meaningful, valuable and goes beyond the expectations of our client.
- Productivity – We manage our time and resources efficiently.
- Development – Whatever we do must empower communities to grow and prosper.
As individuals, our unique experience, competencies and qualities enable each of us to provide valuable and varied contributions to the work we do.
——————————————————————– PAUL HENDLER ————-
Paul has 30 years experience in formulating policies, planning strategies and building capacity in the housing and human settlements fields.His experience includes being a founder member of an NGO, Planact, during the 1980s, as well as working in the private sector.
His professional experience covers research, managing and analysing employee housing surveys, providing employee housing administration services, leasing for inner city rental housing in Johannesburg, capacity building and training in the areas of housing finance and tenant management (social housing), and managing large scale consulting teams in the execution of a range of human settlement-related strategy and strategy implementation work. Paul is a founder member of INSITE.
He attends monthly members meetings in his capacity as the executive member involved in the day-to-day running of INSITE and its projects, including the management of the financial accounting and administration of INSITE.
INSITE’s sensitive approach to the need to build independent community organisation reflects Paul’s involvement on a voluntary basis providing leadership, as well as administration and accounting services to a neighbourhood NGO in Stellenbosch (where he is based) that is concerned with community upliftment, nature conservation and sustainable development.
——————————————————————– MOGIE PILLAY ————-
Mogie is a teacher by training and has 15 years experience in the teaching and training field.
Mogie is a member of INSITE and provides a secretarial service to the monthly members meetings, preparing the agendas, recording and storing the minutes.
In addition, Mogie also attends to the authorisation of payments through the financial accounting system and when necessary assists through attending tender briefings and accessing tender documents for INSITE and its partners.
Partners provide a network of integrated services and also participate in a strategic business association with INSITE
——————————————————————– MORGAN PILLAY ————
Arumugam has 25 years experience in housing policy, legislation relating to housing and micro credit, in the lending environment with both banks and non-banking institutions that are involved in housing, local and international experience and exposure to housing finance systems and different financial mechanisms and instruments to promote lending to the low-income communities.
Arumugam is a founder member of INSITE, having developed the initial Vision of the company with Paul Hendler while on an International Housing Finance training course in the USA.
He helped formulate the initial articles of association, as well as the application for Sector Education Training Authority (SETA) accreditation.
As an Associate of INSITE, Arumugam occasionally makes his decades of experience available by assisting and guiding the team on governance, strategic direction and risk identification and mitigation. He has participated in numerous projects relating to business processes in the social housing field as well as in the mortgage finance cycle.
——————————————————————– KAREN MIEDZINSKI ———
Karen Miedzinski, of Convergent Ideas, has 20 years experience in the fields of conflict resolution and human resource development.
Karen developed her conflict resolution skills through participating in research and investigation of human rights abuses in the conflict-ridden South Africa of the late-1980s and early-1990s.
Karen expanded her professional services into the field of human resource development and has developed a strong approach to organisational and operational capacity needs analyses and capacity support implementation planning, capacity building course and materials design, and generic Train-the-Trainer courses.
Karen has strong project structuring and leadership qualities and played an important role with Paul Hendler in designing and guiding the tenant management workstream for the Support Programme for Social Housing (SPSH) (2005) as well as in the Home Loan and Mortgage Disclosure Act (HLAMDA) (2009) projects.
She was the key expert partnering Paul in the Capacity Needs Analysis and Capacity Support Implementation Plan project for the Western Cape Department of Human Settlements during 2011.
——————————————————————– MICHAEL MACDOUGALL ——-
Michael Macdougall began his business career in Information Technology, progressing from developer to CIO of a group of companies in his twenties. He moved on to start a few successful businesses and then went into management consulting. His experience covers a wide range of industry sectors including Government and Parastatal organisations. He has skills in financial modelling, business process management and automation, performance improvement, corporate branding, web marketing and sales.
Michael worked with Paul Hendler providing a service for the Johannesburg Social Housing Company (Joschco), developing 10 social housing funding applications for submission to the Gauteng Partnership Fund (GPF) and financial institutions. He more recently worked with Insite on an evaluation of the Community Upgrading Finance Facility (CUFF), a fund administered by NGO uTshani, to assist them in receiving a large grant from the UK Comic Relief Organisation. uTshani is part of the South African SDI Alliance.
Michael currently works as a management consultant, providing services in Business, I.T & Digital strategies, business process development, performance improvement, organisational health checks & problem resolution, financial modelling and project management. He also handles brand & web presence development, web portal & content management system development. He is currently a part-time information technology external examiner for the University of Witwatersrand Business School in Johannesburg, South Africa.
——————————————————————– TONY WOLFSON ————-
Tony Wolfson, of Convergent Ideas, has 20 years experience in the fields of land planning and strategy and human resource development.
Tony’s land strategy formulation skills were honed also in Planact where he was a colleague of Paul Hendler’s. He participated in consulting projects with Paul in the field of social housing research.
Through developing a strong project focus with communities during the 1980s and 1990s, Tony expanded his professional interests into the field of human resource development and has developed a strong expertise in learning requirements analysis and learning needs analysis, and applied this in facilitated training (through interactive learning processes).
Tony partnered with Paul in a Friederich Ebert Stiftung social housing project during the mid-1990s, as a key expert in the tenant management work-stream for the Support Programme for Social Housing (SPSH) (2005), a business process review for the Johannesburg Social Housing Company (JOSHCO) (2007/2008) as well as in the Home Loan and Mortgage Disclosure Act (HLAMDA) capacity-building project (2009).
More recently Tony has partnered Paul in two strategic framework projects for the Housing Development Agency (2011) in the fields of Emergency Housing and Land Banking.
Associates are key experts who have worked with INSITE and Paul Hendler in the past, share the company’s values and continue to provide expertise on a need-to-have basis
——————————————————————– ESTELLE POTGIETER ——–
Estelle Potgieter, trading as Graphic Solutions, is an experienced office administrator who has studied music, promotes animal welfare and since 2007 has provided an office and project administration and accounting service to INSITE.
This service includes the standard office overheads related to filing and accounts as well as project support services ranging from setting up of meetings and interviews to booking facilities and ensuring the availability of required resources.
Since 2007 Estelle provided key back-up for the Home Loan and Mortgage Disclosure Act (HLAMDA) project (2009), the Western Cape Human Settlements Capacity Needs Analysis/Capacity Support Implementation Plan project (2011) as well as numerous other projects focused on human settlement planning and capacity needs analysis and capacity building.
——————————————————————– GLEN MILLS —————
Glen Mills is an architect who has developed a sympathetic understanding of grassroots planning processes and on that basis an acknowledgement of the contribution of informal planning in informal settlements to the housing of a significant portion of our fellow South African citizens.
Paul Hendler first met Glen during the 1990s; Glen contributed to the Social Housing Policy project that Paul was implementing for the Friederich Ebert Stiftung (1996) and Paul in turn contributed to Glen’s inputs to the Alexander Reconstruction Area Project (1998).
——————————————————————– JEREMY WAKEFORD ———-
Jeremy Wakeford, who is chairperson of the Association for the Study of Peak Oil (ASPO SA), is an economist who has done extensive research into the limits placed on economic growth by the peaking of the production of oil, and therefore on the limits of petroleum products and other fossil-based fuels that drive our current debt-funded economic growth model.
The depletion of conventional sources of energy, climate change and global warming as well as the risks posed to the global credit system are critical factors which undermine the sustainability of human settlements.
Paul Hendler worked together with Jeremy and Simon Ratcliffe (another INSITE associate) on the Peak Oil Scenarios for South Africa 2030 project (for the Presidency (2007)) and also on the Impact of Oil Depletion on the SA Transportation System (for the National Department of Transport) (2009).
——————————————————————– LARRY HOBSON ————-
Larry Hobson, of the Business Modelling division of Learning Strategies (Pty) Ltd, is a chartered accountant who has made a name as the provider of international best-practice financial modelling in the field of social housing.
Larry first met Paul Hendler at a presentation of the latter’s affordable housing information bulletins during 1998.
Together with Neo Tladinyane (another INSITE associate) Paul partnered Larry in an investigation into the potential for funding a small landlord’s rental business to serve the market in the Johannesburg Inner City (2003). The trio worked together again on the Ellis Park Upgrade Development (2003) as well as on a social housing institutions diagnostic project (2004).
During 2004 Larry and Paul partnered in a Data Information Project for the National Housing Finance Corporation and the Gauteng Partnership Fund, and in 2005 in the Organisational Strategy and Property Management workstreams of the Support Programme for Social Housing (SPSH).
——————————————————————– NEO TLADINYANE ———–
Neo Tladinyane, of Bagale PIC, is a civil engineer who has managed the delivery of many affordable housing projects.
Neo also provides a skilled resource for the gathering of data and information (through stakeholder interviews) as well as in the analysis of collected information, which can be used for the formulation of policy and strategy.
Through his engineering design and project management (physical implementation) skills Neo brings an important dimension to the field of social housing and human settlement planning and implementation.
Neo has participated with Paul Hendler and Larry Hobson in assessing the state of Johannesburg inner city buildings and their potential for refurbishment (2003), with Paul Hendler guided the housing component of the Ellis Park Upgrade Development (2003), diagnosed social housing institutions (2004), trained staff of the Johannesburg Social Housing Company (JOSHCO) in operational procedural manuals (2007), and led investigations for the Housing Development Agency of the affordable and social housing markets in Bela Bela (2011) and Port Elizabeth (2012).
——————————————————————– PENELOPE BECK ————
Penelope Beck is an attorney-at-law specialising in the law as it applies to housing consumer protection.
Paul Hendler first met Penelope when she led the Housing Consumer Protection Trust during the 1990s, which he provided with information bulletins on the state of affordable housing.
Penelope’s stature in the field of housing consumer protection has led to her serving on the Estate Agency Affairs Board and also as a commissioner on the Gauteng Rental Tribunal.
She was a key expert in the Home Loan and Mortgage Disclosure Act (HLAMDA) (2009) project.
——————————————————————– SIMON RATCLIFFE ———-
Simon Ratcliffe, of the United Kingdom Department for International Development (DFID), is a long-standing colleague of Paul Hendler.
They studied Development Studies together at the University of the Witwatersrand during the 1980s and participated in the founding of the NGO Planact during the mid-1980s.
Simon is an architect by profession who also holds degrees in Development Studies and a Masters of Business Administration.
Simon led the Peak Oil Scenarios for South Africa 2030 project (for the Presidency (2007)) and also the Impact of Oil Depletion on the SA Transportation System (for the National Department of Transport) (2009), in which Paul participated as a key expert.
Simon also participated in the Home Loan and Mortgage Disclosure Act (HLAMDA) (2009) project as a trainer and facilitator.
View our projects for examples of our work – and please please feel free to contact us with any questions.